Hi Cee Lo,
Thank you for reaching out. I'd like to gather a bit more information before suggesting the next steps.
When you mention reloading a program that was previously on another computer, do you happen to remember the name of the program? Also, is it a built-in Windows app, a Microsoft Office application or software that was originally downloaded from a website or purchased separately?
I also noticed that you may be using an older version of Windows. Could you let me know which version you're currently using? You can check by pressing Windows + R, typing winver and sharing a screenshot of the window that appears.
Once I have those details, I'll be happy to provide more specific guidance on how to reinstall or recover the program. I look forward to your reply.
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