I was forced to renew my Microsoft account just to access my Excel. I paid the Membership of $108.23 on July 02, 2026 and received my credit card statement and found two charges for the same amout ($108.23) on both 7/02 and on 7/10/26

Question

I renewed my subscription to Microsoft for $108.23 via credit card payment on 7-02-2026

I received my credit card bill and see I was charged twice, the same amount again on 7-10-2026

The second charge needs refunded.

Thank you

Deborah Wiatrek

******@aol.com

Answer 1

Hi,

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the subscription, and since the second charge is still within 30 days, you can cancel it and request a refund.

Select the subscription, then choose Manage > Cancel, and follow the prompts to request a refund.

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.