how to signed up for Ibis Paint from Panama with a credit card from the USA

Question

I try paying for a IBIS PAINT subscription for my daughter but the Microsoft Store is not accepting addiong my new credit card

IBIS PAINT requires payment for the subscription via the Microsoft Store... I did it about a year ago ...but the subscription is now expired and we want to get a new subscription.

Please help us set or add a new payment option in my Microsoft Store account... each time I do it the system does not recognize my credit card

Please let us know via email

<PII removed>@ispali.com

Answer 1

Hello Felipe Serrano,

It looks like the US-issued card may not match the country or region configured for the Microsoft Store purchase.

Please check that these all reflect Panama:

• Microsoft account country or region
• Windows country or region
• Card billing address

Then remove and add the payment method again using the exact billing details. If the US card is still rejected, you may need a payment method supported for your Panama account or help from Microsoft Support: https://support.microsoft.com/home/contact

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Answer 2

For a personal Microsoft Store purchase, the most likely cause is a country/region mismatch between the Microsoft account and the card.

Try this in order:

1. Check the Microsoft account country/region.
   • Go to Your info and Edit profile info.
   • If adding a payment method for another country, the account country must be changed before adding the card.
   • Microsoft recommends changing region only when moving to a new country or region for a long time.
2. Add the card again from Payment options.
   • Open the Payment options page of the Microsoft account dashboard.
   • Select Add a new payment method.
   • Enter all details exactly as required.
   • If the card is not accepted, try the postal code both with spaces and without spaces.
3. Verify the card and account details are current.
   • Keep bank, credit card, and Microsoft account contact details up to date.
   • Some banks require identity verification before a transaction is approved.
4. Check for account or billing blocks that can stop Store purchases.
   • Confirm the card on Payment options is up to date.
   • Check the Services page for overdue subscription payments.
   • Check whether the Microsoft account is temporarily suspended.
5. If the subscription is tied to a different payment flow, add the payment method from Services & subscriptions.
   • For a Microsoft subscription, a new payment method must be added on the Services & subscriptions page.
6. If PayPal is being used instead of a card, make sure it has a valid funding source.
   • PayPal must have a credit card or confirmed bank account as its funding source.

If the card is from the USA while the Microsoft account/store region is Panama, align the account country/region and billing details with the payment method being used before trying again.

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