Unauthorized Charge on My Account

Question

Unauthorized Charge on My Account

Ji young Hong 0

Dear Customer Support,

I recently noticed a charge on my account that I do not recognize and did not authorize.

Could you please review this transaction and provide details regarding the charge? If this charge was made in error, I would appreciate a refund and confirmation that no further unauthorized charges will occur.

The transaction details are as follows:

Date: 2026.08.05 09:33:24
Amount: 56,274 WON
Payment Method: Bank Account
Name: MSFT * <PII removed>

I would appreciate your prompt assistance in resolving this matter.

Thank you for your help.

Kind regards,

0 comments

2 answers

Your answer

Answer 1

Ji young Hong 0

I am writing this with extreme frustration regarding an unauthorized charge deducted from my account.

Accessing your portal or customer support link has provided zero resolution to this problem. It is completely unacceptable for a company of your size to withdraw customer funds without proper justification or clear transactional evidence.

This issue must be addressed and resolved immediately. If this unauthorized transaction is not rectified and fully refunded promptly, I will have no choice but to take formal legal action and report this matter to the relevant consumer protection authorities.

I demand an immediate explanation and a full refund.

Kien 495 Reputation points Independent Advisor

2026-08-07T01:17:20.96+00:00

Dear @Ji young Hong,

Since your account belongs to an organization, none of moderators or forum users could help you with this.

You have to follow the outlined steps to reach out a support engineering for further assistance. Get support - Microsoft 365 admin

As a forum user, I do not have the tools to investigate your specific account directly, as this is a support forum between users. Moderators and collaborators, including external Microsoft employees, may not directly intervene in the functionality of Microsoft products or access internal systems. My role is limited to providing technical guidance on reported problems, requests, or ideas. However, I will do my best to guide you as clearly as possible.

I sincerely apologize for this inconvenience and thank you for your understanding.

Answer 2

Dear @Ji young Hong,

Unfortunately, as a forum user, I do not have access to the backend systems to troubleshoot this effectively due to privacy and security constraints. Since investigating for unauthorized charge and refund request things need action or approval from Billing team, I strongly recommend the Global Admin should create a service request with Microsoft support to get fastest assistance.

In this way, our dedicated billing support team will check your tenant and credit card information and assist you further. For reference: How to get a refund on a Microsoft subscription - Microsoft Support

Create a support ticket from Microsoft 365 Admin Center>Support>New Service Request. Admin can raise support ticket from https://admin.microsoft.com/#/support/requests.
Microsoft Support Phone Line: you can try reaching out here: Customer service phone numbers - Microsoft Support.
For detailed instructions, please refer to Get support - Microsoft 365 admin.

Thanks for your patience and understanding so far. I hope this information is helpful.