how do I report weak customer support?

Bill Aldrich 20 Reputation points
2026-08-05T02:12:16.82+00:00

I encountered several weaknesses in technical support:

  1. I have been unable to download gmail emails into one of my accounts for the past month or so. The tech rep did not tell me he was going to make IMAP files rather than POP files (I've been using POP since "time began" because I can glom all my emails into one file that I can store on another drive other than the "C" drive. I had to spend most of a day converted the OST files into PST files, then merging them into the remaining PST file, and finally checking for duplicate emails.
  2. I have noticed that Powershell does not update correctly; it fails. However, a more recent version existed before the tech rep did his "magic". I told him about the sequence, he said he understood, and then he failed to remove the older version that continually failed, but he did remove the newer version
  3. He then closed the case
  4. A second case at the same time dealt with the change to my multiple monitor set-up that occurred as the rep started "to correct" my email problem. He reset my monitors so that only one worked. I had to spend most of a day fixing that.
Outlook | Windows | Classic Outlook for Windows | For home

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  1. AI answer

    2026-08-05T02:12:34.3366667+00:00

    Use Microsoft’s official support and feedback channels, and report the experience with specific case details.

    1. For general Microsoft support escalation, use Get Help on the web or Get Help in Windows. Describe the issue and request chat or a callback.
    2. If the problem is in new Outlook for Windows, open Help > Support, select the affected account, accept the privacy statement, describe the problem, and submit it. Screenshots or a video can be attached.
    3. In new Outlook for Windows, feedback can also be sent through Help > Feedback.
    4. If the support interaction involved suspicious behavior or a scam, report it through Report a support scam.
    5. Community and additional support options are also available through Ask the community and Contact Microsoft Store support.

    For a stronger report, include:

    • what the original issue was
    • what changes the support representative made
    • what was not disclosed in advance
    • what additional problems were caused
    • that the case was closed before resolution
    • the impact on Outlook data, PowerShell, and monitor configuration
    AI-generated content may be incorrect. Read our transparency notes for more information.

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