Request for Clarification on Vietnam Tax Compliance and Foreign Contract Tax

Question

We understand that Microsoft Regional Sales Pte Ltd has obtained a Vietnamese Tax Identification Number (TIN). In this regard, we would appreciate your clarification on the following questions: 

 

1. Has Microsoft Regional Sales Pte Ltd registered to directly declare and pay all applicable taxes in Vietnam for the services provided to Vietnamese customers? 
2. For payments made by our company to Microsoft Regional Sales Pte Ltd, are we still required to withhold and remit Vietnam Foreign Contractor Tax (FCT) on your behalf, or is Microsoft Regional Sales Pte Ltd solely responsible for filing and paying the relevant taxes directly to the Vietnamese tax authorities? 
3. If we are still required under Vietnamese law to withhold and remit FCT on behalf of Microsoft Regional Sales Pte Ltd, would Microsoft Regional Sales Pte Ltd reimburse or credit us for tax withheld and paid to the Vietnamese tax authorities? If so, could you please explain the applicable process? 
4. If available, could you also provide any official documentation or statement confirming Microsoft Regional Sales Pte Ltd’ s Vietnam tax registration and tax filing status that we may retain for our tax compliance records?

Answer 1

Dear @Trịnh Hương Lê,

To help you with these questions, Microsoft’s support team will need to step in. A technical support engineer can perform a remote session to investigate the situation verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can refer it to a specialized team for deeper analysis.   

  Here’s what your Office 365 Global Admin should do next:       

1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. 
2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    
3. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support