Charged double for Microsoft 365

Question

I was charged twice for Microsoft 365, once on my bank card and once on my wife's card. I need to get this corrected. Both on 27 July 26. My bank card ending in 8969 and again on my wife's ending with 3997. My cell number is 6197922316 please give me a call.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.