Can't able to access free trail with my email

Question

I have sing up for azure portal for free trail offer but after verification and successful credit card transaction still my account is under review is showing since 14 hours? May I know the reason why it is still in review since long??

Answer 1

Hi @Asim Kumar ,

I understand that you successfully completed the identity and credit-card verification, but your Azure Free Account has continued to show “Your account is under review” for approximately 14 hours.

This message generally means that Microsoft is still completing an account-verification review. A successful card transaction does not necessarily mean that the Azure subscription has been activated. Microsoft may place a small temporary authorization hold on the card as part of the verification process; according to the Azure signup documentation, this hold is normally removed within three to five days.

While waiting, please check the following:

Verify that your name, address, phone number, and other Azure profile information are correct.

Confirm that the card’s billing address matches the address registered with your bank.

Make sure the country/region selected during Azure signup matches the card’s billing country/region.

Check your inbox and Spam/Junk folders for any additional verification request from Microsoft.

Confirm that you have not previously used the same details to activate an Azure Free Account, because the free offer is intended for new Azure customers.

If the status remains unchanged after approximately 24 hours, or if you need Microsoft to check the account-specific reason, create an Azure subscription-management support request through Azure portal → Help + support → Create a support request. Billing and subscription-management support is available without purchasing a paid technical-support plan.

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