I need access to my account

Question

I need access to my account and it asks me for a verification code. When I enter the code, it says that the code is incorrect but i’m pretty sure that I enter it correctly

Answer 1

Hi Jim Thorm

Based on you thread's tag that you are using a business account, it is managed by your organization's IT department. You can contact your organization's IT administrator and request a reset of your MFA settings by following this article: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

I hope this information helps. 

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