Microsoft 365 Business Application Version The account cannot fix the problem, error code 657rx

Question

Microsoft 365 Business Application Version The account cannot fix the problem, error code 657rx

Answer 1

Dear @Quin V

According to your description, the situation on your end is likely caused by your organization's settings/policies (e.g. conditional access policy). Based on my research, here are two ways I recommend you try:

Option 1: Account Settings

• Go to Settings > Accounts > Access Work or School
• Then click "Disconnect" to delete all accounts registered there.
• After that, launch Word or any Office app and sign in.

Option 2: Try the steps below to see if the problem persists.

Step 1: Go to Settings > Accounts > Access work or school then add your account, logged in, clicked "Disconnect" and then restarted the laptop.

Step 2: Please sign out your accounts from Office applications, then close all Office applications.

Step 3: Open File Explorer, paste the following path, and delete all files and folders.

%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Step 4: Go to Windows Settings > Accounts > Access work or school again > Check if you can see your business account in "Access Work or School".

If you don't see it, please select Connect and add your school account. If you can see it, please select it and select Disconnect. After that, please click "Connect" and log into your account again to register the device.

Step 6: Launch one Office application, such as Word, and sign in to your account to confirm it again.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. I'm looking forward to your update.

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