Microsoft Portugal [moderator's note: PII removed] Dear Microsoft Support, I am writing to request your assistance regarding a subscription associated with my Microsoft a I have noticed a monthly charge of approximately €10 being deducted from my bank

Question

Microsoft Portugal [moderator's note: PII removed]

Dear Microsoft Support,

I am writing to request your assistance regarding a subscription associated with my Microsoft account.

Since January, I have noticed a monthly charge of approximately €10 being deducted from my bank account for a Microsoft service. I believe I may have subscribed to a Microsoft 365 or Excel plan at some point, but I have never actually used any of the services, from the date of the subscription until now.

When I log into my Microsoft account to identify and cancel the subscription, no active subscriptions or services are displayed. As a result, I am unable to cancel it myself through the Microsoft platform.

I would therefore like to kindly request that you investigate which subscription is associated with these charges and cancel it with immediate effect so that no further payments are taken.

Additionally, as I have never used the subscribed service, I would appreciate it if you could review my case and consider issuing a refund for the monthly charges that have been deducted since January.

Thank you very much for your time and assistance. I look forward to your response.

Kind regards,

[moderator's note: PII removed]

I need a anwser now. I cannot find a proprer email to write this kind of issue

Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

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Hi Andreia Moura,

I understand how concerning it must be to see recurring charges for a subscription that you cannot locate or cancel through your Microsoft account.

Since no active subscription appears under Services & subscriptions, someone from Microsoft Support will need to review the billing information and help identify which account or subscription is associated with the charges. They can also assist with cancellation and review whether the previous charges are eligible for a refund. Please note that refund eligibility is determined during the cancellation or support review process, and not every cancellation results in a refund.

Please contact Microsoft Support and follow these steps:

• Select Get home support.
• Enter a description such as “Recurring Microsoft charge but no subscription appears in my account.”
• Select Get Help.
• Scroll down and select Contact Support.
• Choose the relevant billing or subscription category, then select an available contact option such as live chat.

Please also note that this is a user-to-user support forum. Moderators and contributors do not have access to accounts, payments or billing systems, so I cannot identify, cancel or refund the subscription directly from here.

I hope the billing team can help you identify the subscription and get the charges resolved as soon as possible. Thank you so much for your understanding.     

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