Brand kits are not working?

Question

Brand kits are not working?

Simon McClure 0

Hi brand kits were working for me around a week or two ago but ever since it has not been applying my brand kits at all even when I select the brand and apply it. How do i fix this?

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Answer 1

Alex-L 10,350 Microsoft External Staff Moderator

Hi Simon McClure

If you're using Microsoft 365 Copilot Brand Kits, try creating a new file/presentation and reapplying the Brand Kit there. Also verify that the Brand Kit still contains the expected templates/assets and that those assets are accessible. Missing or unpublished templates can prevent the branding from being applied correctly.

If the issue started recently and affects all new content, it may be a service-related issue that requires further investigation. Please let us know which app you're using (PowerPoint, Copilot Chat, etc.) and whether you see any error messages.

Simon McClure 0 Reputation points

2026-08-05T13:54:41.58+00:00

Yea it only started recently and affects all of the branded kits i have tried, last week it didnt apply the logos and this week it hasnt followed anything in the brand kit at all. I think it is a service related issue. I would just like the image creator and powerpoint to follow my brand kits :(
Simon McClure 0 Reputation points

2026-08-05T14:22:28.96+00:00

Can you please ask microsoft to fix their brand kit issue and issue with image creation on microsoft design ... thank you!
Alex-L 10,350 Reputation points Microsoft External Staff Moderator

2026-08-06T14:00:52.4166667+00:00
Hi Simon McClure

I can understand your frustration. Since the issue affects multiple Brand Kits and previously worked, it's worth reporting through the product's feedback mechanism so the relevant team can review it. There have been reports and internal references related to Brand Kits not being applied as expected in Copilot and PowerPoint experiences.

Unfortunately, no one in this community forum can contact Microsoft engineering or request product changes on a user's behalf.

Please submit feedback from the affected app (Help > Feedback) and include details such as:

Brand Kits worked previously and stopped applying recently.

Logos, branding guidance, and other kit elements are not being applied consistently.

The issue affects multiple Brand Kits.

The problem occurs with image creation and PowerPoint content generation.

The more detailed feedback Microsoft receives, the easier it is for the product team to investigate.