MS rewards won't send me Spotify free gift cards

Question

I redeemed a Spotify two/three-month premium subscription from my MS rewards account account it said it will send it to me on 24hrs but its been 48+ hours already. Yet i haven't received code and there is no longer button for resend and now it says item is not eligible in your region while it was at the time of reedemption.

Answer 1

If the order is still In Progress, the Resend option usually does not appear until the reward code has been issued and the order status changes to Completed.

Check the order status here:

• Sign in to the Rewards page
• Select Redeem
• Select Order history
• Find the Spotify reward and check Status

Also check the confirmation email sent to the primary email address on the Microsoft account. If the order allows it, use Resend from Order History.

For the region message, the supported causes in Microsoft Rewards are:

• redeeming in a different region than the one used to sign up
• attempting redemption in multiple regions
• using a VPN or proxy
• using a VoIP phone number for authentication
• the reward being out of stock or unavailable

Microsoft Rewards redemptions must be completed in the same region as the Microsoft account. Do not use a VPN. Use a mobile or landline number, not a VoIP number.

Since the reward was already redeemed and the status/eligibility changed afterward, the next step is to contact Microsoft Rewards Support for account and order review:

• https://rewards.bing.com/support

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