Microsoft Learn Training History Not Visible and Account Linkage Question

Question

Hello Microsoft Learn Support Team,

I am experiencing an issue with my Microsoft Learn profile.
My company account is ******@glovis.eu

My personal email linked to Microsoft Learn is ******@gmail.com

Currently, I cannot see any of the training courses that I completed using my company account. Could you please check whether my learning history is correctly associated with my profile and help reflect the completed courses?

Completed / Attended Courses:

• AB-730: Transform business workflows with generative AI
• AB-731: Drive AI transformation in your organization
• AI-3025: Work Smarter with AI

In addition, I would like to ask about changing the personal email address associated with my company account.

If I change the personal email linked to my company account, will my existing training history, completed courses, certifications, and learning records remain intact, or is there a risk that they could be lost?

I would appreciate your assistance in verifying my account linkage and training history.

Thank you for your support.

Best regards,
Eun Ji Koh

Answer 1

You can check if both your work and personal email accounts are associated to your Learn profile under settings https://learn.microsoft.com/users/me/settings

You can add and remove email accounts to/from your Learn profile, if you remove your personal account and add another nothing will be lost.

https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile

If you attended an instructor-led course you should have received an achievement code which you should have redeemed. Courses attended will be shown under https://learn.microsoft.com/users/me/achievements?tab=tab-courses

This is a community forum not support, and no one here can check your profile try https://aka.ms/CertificationSupport