USB 2.0 VGA UVC Webcam Showing Black Screen

Question

Hi,

how can i resolve the issue for my camera?

USB 2.0 VGA UVC Webcam Showing Black Screen

Answer 1

Hi Kamen Kwok

Press F8 key or fn+F8 keys once and check if the camera works.

Answer 2

Hi Kamen,

Did it not resolve the issue?

Press Windows + X and select Device Manager.

Expand Cameras. If the camera is not listed there, check under Imaging devices or Sound, video and game controllers.

Right-click the camera device and select Uninstall device.

If available, check Attempt to remove the driver for this device or Delete the driver software for this device, then select Uninstall.

#2:

Install this driver package:

https://dlcdnta.asus.com/pub/ASUS/nb/Image/Driver/Camera/30311/Camera_DCH_Sonix_F_V10.16.19041.10_30311_1.exe?model=TP3402VA&Signature=37tT8SHGc3ORGtlC-BVCkr45v5e035lyVZMzm0hFnZizVo1FlQH0pVl32HYVxHv63a4tfJcAg5DzCAZLCTgvEci23fEnpyU4y1PNB1R4rLRyes~wuBMviNVTrZbPaQLMlYkK2XF8bLSZuYeqAA0Dtlq5KSNYC5t11do8oyYWmrg8poPdvvHuvlpwIIMlYrhDQHwPjk2CFolWy6SLjKpVfQeSwEtCqaZPDCN5u7WVCPtqvIE1bpHoT52F0czRdMWHXfActElwj3zIG~WyE3xLTshXBsSXFlqV42TQNcuIow3ahfBIho3fo8TpTwUHlUePi1NAzeSkKYyRwq4h8EutjQ__&Expires=1786110944&Key-Pair-Id=K2ITB7O97XKKCX

Let me know if it solves the same.

I look forward to hearing from you to get the results of the troubleshooting.

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Answer 3

Thanks, kindly update BIOS to ve 3.10 and see if it resolves the issue.

https://www.asus.com/in/supportonly/tp3402va/helpdesk_bios/

https://www.yourwindowsguide.com/2025/01/update-bios-firmware-windows.html

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

Answer 4

Hi,

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.