New Outlook won't view, open, or save attachments

Question

New outlook am not able to view, download or save any type of attachment. getting error: you dont have appropriate permission to perform.

Answer 1

Dear @Saxena, Minal,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you’re using the new Outlook for Windows and are unable to view, open, download, or save any email attachments. You receive the error message: "You don't have appropriate permission to perform this action."

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Does this happen with all attachments or only specific file types (PDF, Word, Excel, images, etc.)?
• Are you able to access attachments when using Outlook on the web (OWA)?
• Is the issue affecting only your account, or are other users experiencing the same problem?
• When did you first notice the issue? Was there any recent change to your device, Outlook, or account permissions?
• Are you signed in with a work/school account or a personal Microsoft account?
• Could you share a screenshot of the error message (with any sensitive information removed)?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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