Microsoft Edge will not stay open.

Question

No matter what I do in Microsoft Edge, the program just keeps crashing. Along with the other web browsers, also.

Answer 1

Hi,

If all the browsers crash, Edge isn't an issue.

How much RAM is there and is it above 80% at times?

In the Windows search, 

Type cmd, right-click it, and choose Run as Administrator.

Execute:

sfc /scannow

Let me know if it finds corrupt files.

I look forward to hearing from you to get the results of the troubleshooting.

Answer 2

Work through these steps in order. After each step, start Edge again and check whether it stays open.

1. Close all existing Edge processes.
   • Press Ctrl+Shift+Esc to open Task Manager.
   • End every msedge.exe task.
   • Start Edge again.
2. Reduce memory pressure.
   • Close other apps and programs.
   • Pause downloads.
   • If Edge stays open briefly, close extra tabs and remove extensions that are not needed.
3. Make sure Edge is up to date.
   • In Edge, go to Settings and more > Settings > About Microsoft Edge.
   • Install any available update.
4. Clear browsing data if Edge opens long enough.
   • Go to Settings and more > History > Open history page > Delete browsing data.
   • Set Time range to All time.
   • Clear Browsing history and Cached images and files.
5. Turn off graphics acceleration if Edge opens long enough.
   • Go to edge://settings/system.
   • Turn off Use graphics acceleration when available.
   • Restart Edge.
   • If this fixes the issue, update the GPU driver, then turn graphics acceleration back on.
6. Test with a temporary Edge profile.
   • Open Command Prompt and run:

      "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --user-data-dir="%TEMP%\edge-test-profile"
   

   • If Edge works with the test profile, the original profile is likely corrupted.
7. Create a new profile if the test profile works.
   • Close all Edge windows.
   • Go to %LOCALAPPDATA%\Microsoft\Edge\User Data.
   • Rename the Default folder to Default.old.
   • Start Edge to create a fresh Default profile.
   • If Edge is stable, copy needed data such as Bookmarks from Default.old to the new profile.
8. Repair Edge.
   • Close Edge for all users on the device.
   • Go to Start > Settings > Apps > Installed apps.
   • Select Microsoft Edge > Modify > Repair.
   • Internet access is required for repair.
   • Browser data and settings should not be affected.
   • If Modify is unavailable, Edge is likely managed by the organization and the system administrator must handle the repair.
9. Restart the computer.
   • A running process or program may be interfering with Edge.
10. Check security software and malware.

• Update any third-party security software.
• Run a malware scan. For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.

Because other browsers are also crashing, also check whether webpages fail in multiple browsers due to a network problem:

• Try the same page in another browser.
• Restart the modem and router.
• If the page still does not open anywhere, the issue may be with the network or the website.

If the problem continues and support is needed, collect:

• Edge version from edge://version
• Recent crash ID from edge://crashes
• Application Error events from Event Viewer > Windows Logs > Application filtered for msedge.exe

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References:

• Microsoft Edge stops responding or doesn't start
• What to do if Microsoft Edge isn't working