Wireless ICEBOX head set not connecting

Question

I have my wireless icebox headset connected to my PC, but I’m experiencing an issue where it's not producing any sound. I've checked the connection and ensured that it's properly paired, but I'm still unable to hear anything. I've also verified that the volume settings on both the headset and the PC are adjusted correctly, yet the audio still isn't coming through.

Answer 1

Hi!

Do you use a Bluetooth adapter on your computer, or is Bluetooth integrated? Please send me your PC specifications.

• Press WINDOWS + R > Type "msinfo32" > In System Summary, send me a screenshot.

Is this the first time you've used these headphones on your computer, or were they working before and suddenly stopped?

Have you tested the headphones on another device, such as a cell phone?

Answer 2

Try these Windows 11 steps in order:

1. Confirm the headset is the active output device.
   • Select the Sound icon on the taskbar.
   • Make sure the ICEBOX headset is selected as the audio output.
   • Also go to Start > Settings > System > Sound and under Output, confirm the headset is selected.
2. Adjust the Bluetooth audio format.
   • Go to Start > Settings > Bluetooth & devices > Devices.
   • Select the headset, then Advanced sound properties.
   • Under Output settings, set Format to 2 channels, 16 bit, 48000 Hz (DVD Quality).
   • This option appears only while the Bluetooth headset is connected.
3. Remove and pair the headset again.
   • Go to Start > Settings > Bluetooth & devices.
   • Find the headset, select More options (...) > Remove device.
   • Select Add device and pair the headset again.
4. Turn Bluetooth off and back on.
   • Go to Start > Settings > Bluetooth & devices.
   • Turn Bluetooth off, wait 10 seconds, then turn it back on.
   • Try pairing the headset again.
5. Update the Bluetooth driver.
   • Open Start > Device Manager.
   • Expand Bluetooth.
   • Right-click the Bluetooth adapter and select Update driver > Search automatically for updated driver software.
   • Restart the PC if prompted.
6. Check for Windows updates.
   • Go to Start > Settings > Windows Update.
   • Select Check for updates and install any available updates.
   • Restart the PC and test the headset again.
7. Verify the headset supports A2DP audio.
   • Check the headset documentation or manufacturer information to confirm it supports A2DP, which is required for higher-quality Bluetooth audio streaming.
8. Run the Bluetooth troubleshooter in Get Help.
   • In Windows 11, the Bluetooth troubleshooter in Get Help can automatically diagnose and try to fix Bluetooth audio problems.

If the headset still connects with no sound after these steps, the most likely causes are Windows sending audio to a different output device, a Bluetooth driver issue, or limited headset audio compatibility.

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References:

• Fix Bluetooth connected but no sound issue on Windows
• Fix sound or audio problems in Windows