On trial of Visio online. did a lot of work but now it is NOT showing my saved files!

Question

A week or two ago I signed up for free trial of Visio. I did a lot of work but now when I go online (yes I am logged in), no files appear inside visio. Nothing under ALL or RECENT.

Answer 1

Hello @IVAN CAMP,

Based on the information you provided, I understand that you're experiencing an issue where your Visio files no longer appear in the All or Recent lists when you open the Visio application.

To better understand the issue, could you please provide the exact version of Visio you are using? For example, is it a subscription-based version such as Visio Plan 1 or Plan 2, or a perpetual version such as Visio 2019, Visio 2021, or Visio 2024? A screenshot of the File > Account page would be very helpful. If you share a screenshot, please ensure that any personal information, such as your email address, username, or display name, is hidden.

Additionally, could you let me know where the Visio files were originally saved? SharePoint, OneDrive or local computer?

I would also like to understand your workflow before the files disappeared. Were the files saved normally before closing Visio, or were they left unsaved and reopened later using the Document Recovery feature?

If the files were not manually saved, Visio may have been relying on AutoRecover or cached files. Office applications can temporarily store unsaved content in a local cache; however, these recovery files are not intended for long-term storage and may be automatically removed after a period of time. You can review your AutoRecover settings by going to File > Options > Save and checking the cache settings.

Finally, could you please confirm whether you are an administrator of the organization or a standard user? This information will help determine what troubleshooting steps and permissions may be available.

I look forward to your update