I am being charged for a subscription and my current Microsoft 365 account says it expired in 2022.

Question

I am being charged for a subscription and my current Microsoft 365 account says it expired in 2022. How can I cancel a non-existent account?

Answer 1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to try to find the old subscription.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you are still unable to resolve that old subscription problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

How do I cancel the other one and upgrade the one with my current account? Not sure what email address it is under or if someone charged this without me knowing.