onenote not resetting after opening laptop several times

philip singleton 0 Reputation points
2026-08-05T15:16:23.87+00:00

When trying to print onenote box comes up goes through its reset and then says if this persists tun off laptop and restart. After several attemps the onenote box is still appearing and i cant print anything

Microsoft 365 and Office | OneNote | For home | Windows
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  1. Xavier-D 11,595 Reputation points Microsoft External Staff Moderator
    2026-08-12T05:05:30.5666667+00:00

    Hello philip singleton

    Has the answer provided by AI able to help you resolve this issue with OneNote?

    If this issue is still unresolve and you need further technical assistance, here is how to contact Microsoft Support:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.  
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    Have a nice day.

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  2. AI answer

    2026-08-05T15:16:42.6366667+00:00

    Try this in order:

    1. Restart the Print Spooler service.
      • Press Windows key + R
      • Type services.msc and press Enter
      • Find Print Spooler
      • Right-click it and select Restart
    2. If that does not help, clear and reset the print spooler. This removes stuck print jobs.
      • In the taskbar search box, type services and open Services
      • Double-click Print Spooler
      • Select Stop and then OK
      • In the taskbar search box, enter %WINDIR%\system32\spool\PRINTERS
      • Delete all files in that folder
      • Open Services again
      • Double-click Print Spooler
      • Select Start
      • Set Startup Type to Automatic
      • Select OK
    3. Check whether the OneNote virtual printer is present.
      • OneNote (Desktop) is installed by default with the OneNote Windows app.
      • OneNote (Desktop) - Protected is installed by default only in OneNote Windows app version 2410 and later on Windows 11 version 26100 or higher.
    4. If the OneNote printer is missing or was removed, uninstall and reinstall the OneNote app to restore it. Make sure notes are synced first to avoid losing unsynced changes.
    5. If printing still fails in Microsoft 365 apps, repair Office.
      • Go to Start > Settings > Apps > Installed apps
      • Select Microsoft 365 or Microsoft Office
      • Select Modify
      • Run Quick Repair first
      • If the issue continues, run Online Repair
    6. Restart the PC and test printing again.

    If the printer shown in the print dialog is a virtual printer such as OneNote (Desktop) instead of the actual printer, printing may not go to paper. In that case, select the actual printer from the printer list.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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