Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
- Are the earpods showing up in the Windows Bluetooth menu, or is the PC not finding them at all?
- If they do connect, do you get an error message, or does sound just keep playing from the PC speakers?
- Do the earpods work normally with a phone or another device right now?
- Is a phone (or another paired device) nearby with Bluetooth turned on while trying to connect to the PC?
Looking forward to your reply.