Time of day is incorrect on my emails.

Question

How do I get the time of day corrected on my emails? The time shown is always incorrect.

Answer 1

Hi,

I will help you with this. Are you using a VPN? Sometimes a VPN can affect the time.

Please go to https://outlook.live.com/mail/options/calendar/view/timezones page. Please ensure the TimeZone is correctly set.

I look forward to hearing from you with the results of the troubleshooting.

Answer 2

If the email time is wrong in Outlook on the web or Outlook.com, correct the mailbox time zone setting first:

1. Open Settings.
2. Go to Calendar > View.
3. Under Time zones, set Display my calendar in time zone to the correct local time zone.
4. Select Save.

If needed, also check whether Outlook asks to update the time zone when traveling:

• In the same Calendar > View area, enable When I travel across time zones, ask me if I want to update my time zone.

For Outlook Web App connected to Exchange Server, the time zone is set here:

• Settings > Options > Settings > Regional
• Then select the correct time zone.

If the problem only happens in Outlook on the web and not in Outlook desktop, that matches a known behavior because Outlook desktop uses the Windows client operating system time zone, while Outlook on the web uses its own mailbox/web setting.

In some Exchange environments, incorrect sent times can also happen when the mailbox server is in a region that observes daylight saving time but the user is in a region that does not. In that case, the Exchange Server time zone may also need to be configured to a matching UTC region that does not follow DST.

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References:

• Manage time zone settings in Outlook
• Time zone and language settings in Outlook Web App
• The "Sent" time stamp on email messages is incorrect in Outlook on the web