Troubleshooting when syncing a folder OneDrive

Дмитро 0 Reputation points
2026-08-05T17:46:30.4966667+00:00

When you try to sign in to OneDrive, you get the message “Failed to sync your OneDrive folder”

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Xavier-D 11,425 Reputation points Microsoft External Staff Moderator
    2026-08-06T01:35:33.58+00:00

    Hello Дмитро

    I can see that you are encountering trouble with OneDrive sync.

    First, please check whether you can access your files through OneDrive online.

    If online access works, unlinking and reconnecting the PC may resolve a local sync configuration problem:

    1. Select the OneDrive cloud icon in the notification area.
    2. Select Help & Settings > Settings > Account > Unlink this PC.
    3. Open OneDrive again and sign in.
    4. If prompted that the folder already exists, select Use this folder.

    If the same message remains, please provide the complete error code and confirm whether you can sign in at OneDrive online

    Feel free reply back to this post and update me on this issue, I'll be happy to help.

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