Upgraded from Microsoft 365 Personal to Microsoft 365 Premium and can no longer access my workspaces and workflows in Frontier Office Agent

Question

Upgraded from Microsoft 365 Personal to Microsoft 365 Premium and can no longer access my workspaces and workflows in Frontier Office Agent

Becky H 0

I was using Microsoft 365 Personal with Frontier Office Agent, where I created workspaces and workflows. I upgraded to Microsoft 365 Premium and have the icon for Frontier Office Agent but receive a message: "Your application is being reviewed

Thank you for your interest in our product. We've successfully received your application. You'll be able to log in with your registered details as soon as your account is ready.

Thank you so much for your patience! We're excited for you to join us."

0 comments

2 answers

Your answer

Answer 1

Becky H 0

Hi Xavier-D

I am signing in with the same personal Microsoft account used before the upgrade.

The account region is set to the United States, and the display language is set to English (United States).

No, T workspaces do not appear when you sign in through https://m365.cloud.microsoft/ using that account.

I can see the Frontier Office Agent icon, but it does not let me sign in. My data is critical as it's a project I'm training next week for a large group of people. How do I contact the department reviewing the application and regain provision, since I had it before?

Your response is appreciated.

Xavier-D 11,765 Reputation points Microsoft External Staff Moderator

2026-08-06T23:41:33.9366667+00:00
Hi Becky H

Thank you for confirming those details.

Since you are using the same account and the region and language requirements are already met, this appears to require an account-side review rather than further browser troubleshooting.

There is no publicly listed contact for the team reviewing Frontier applications. Please contact Microsoft Support for further assistance:Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

When contacting support, ask the support agent to:

Verify the Microsoft 365 Premium entitlement and Frontier provisioning on the account.

Escalate the case to the team responsible for Frontier Office Agent access.

Confirm whether the existing workspaces and workflows remain associated with the account.

Record that access was available before the subscription upgrade and that the current message says the application is under review.

I understand the urgency given your upcoming training, and I hope Support can help you regain access to the project.

Answer 2

Hello Becky H

I’m sorry you lost access to the workspaces and workflows you previously created.

Microsoft 365 Premium is eligible for available Frontier features, but Office Agent and Workflows are still preview features with limited regional and language availability. Could you confirm:

Are you signing in with the exact same personal Microsoft account used before the upgrade?
Is the account region set to the United States and the display language to English (United States)?
Do the workspaces appear when you sign in through https://m365.cloud.microsoft/ using that account?

The “application is being reviewed” message suggests that access may not currently be provisioned for the account.

I look forward to your update on this issue.