Office uninstall (Windows 11)

Question

Office uninstall (Windows 11)

Charles Aynes 0

I can't uninstall Office home and student 2019 so I can install Office 2024

Moderator note: thread updated with operating system (Windows 11)

EmilyS726 256.2K Reputation points Independent Advisor

2026-08-05T19:24:14.7266667+00:00

Please tell us what OS is this on? Windows 11 or Mac? If Mac, what’s the macOS version?
Charles Aynes 0 Reputation points

2026-08-06T14:21:47.7733333+00:00

Windows 11
Charles Aynes 0 Reputation points

2026-08-06T14:26:54.57+00:00

Windows 11

EmilyS726 256.2K Independent Advisor

Can you please type cmd in the search on the taskbar, and press enter to launch Command Prompt, then run these commands one at a time.

cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files\Microsoft Office\root\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files (x86)\Microsoft Office\root\Office16\OSPP.VBS" /dstatus

Then please share a screenshot. Thanks!

1 answer

Your answer

EmilyS726 256.2K Reputation points Independent Advisor

2026-08-05T19:24:14.7266667+00:00

Please tell us what OS is this on? Windows 11 or Mac? If Mac, what’s the macOS version?
Charles Aynes 0 Reputation points

2026-08-06T14:21:47.7733333+00:00

Windows 11
Charles Aynes 0 Reputation points

2026-08-06T14:26:54.57+00:00

Windows 11
EmilyS726 256.2K Reputation points Independent Advisor

2026-08-06T15:23:39.61+00:00

Can you please type cmd in the search on the taskbar, and press enter to launch Command Prompt, then run these commands one at a time.

cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files\Microsoft Office\root\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" /dstatus

cscript "C:\Program Files (x86)\Microsoft Office\root\Office16\OSPP.VBS" /dstatus

Then please share a screenshot. Thanks!

Answer 1

Lucus-V 10,435 Microsoft External Staff Moderator

Hi Charles Aynes,

Please review the suggestions provided in this discussion topic to uninstall Office: I cannot delete Office nor modify nor repair, nor update Office.

Although the article focuses on Office 2021, the recommended troubleshooting steps are generally applicable to Office 2019 as well.

If the issue persists after trying those suggestions, please feel free to let me know any other error messages you receive or the point at which the uninstallation process fails.

Thank you for your time, and I look forward to hearing the results.

Lucus-V 10,435 Reputation points Microsoft External Staff Moderator

2026-08-11T16:06:11.4833333+00:00

Hi Charles Aynes,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?