How to fix grouping

Question

I got a new MacBook Pro and have to get the new version of Microsoft outlook. I group the email but some email are gourd ant some are not. Why? I cannot change the fond. When email does not send, it sit in the outbox but it cannot be opened. all and all it is suck.

Answer 1

Hi Tirta,

Welcome to the Microsoft Q&A forum.

Based on your description, I can see that you are experiencing several issues while using the new version of Outlook.

If you would like to switch back to Legacy Outlook, you can click Outlook > Legacy Outlook to return to the previous version.

To troubleshoot the issues you are experiencing, please try the following steps:

Outlook > Settings > Accounts

1. Select your account.
2. Click Remove Account to remove the account from Outlook.
3. Close Outlook completely.
4. Reopen Outlook.
5. Add the account back by selecting Add Account.

For the font issue, you can try the following:

Outlook > Settings > Composing > Fonts

From there, you can change the default font for new emails as well as replies and forwarded messages.

After completing the steps above, please let me know whether the issues have been resolved. I look forward to hearing back from you.

 I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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