Microsoft account locked for over a month - PRV case already submitted

Question

Hello,

I'm hoping someone familiar with Microsoft's account security process can help clarify my situation.

About a month ago, my Microsoft account was compromised. I was able to regain control by removing the unauthorized access, securing the account, and enabling two-step verification.

On the login screen I can:

• Successfully log in (But not past the lock screen).
• Successfully complete two-step verification.

However, after I authenticate, I receive a message stating that my account has been locked because Microsoft detected unusual or suspicious activity that may violate the Microsoft Services Agreement.

I have already submitted the CDOC account review form and received a PRV###### case number, so I am currently waiting for that process.

I'm not looking for password recovery or help resetting my credentials. My concern is the security/compliance lock that occurs after successful authentication.

My questions are:

1. Has anyone recently had a PRV/CDOC case manually reviewed and resolved?

    1.1 In case anyone is wondering why I'm asking this it is because I've seen so many cases, such as this one                    about a person who lost access to all their family photos permanently and had gotten no help from CDOC, but            this is my last resort I can think of.
   

   1. Is there anything I should do while waiting besides replying to the existing case if Microsoft requests more information?
2. Is this type of post-authentication security lock handled exclusively through the PRV/CDOC process, or is there another legitimate escalation path? (The aka.ms form is just not working for me as if I don't describe enough, no reply and ticket closed, but mentioning 2SV will automatically deny it too so its incredibly hard balancing info before getting denied again.)

I'm especially hoping to hear from someone who has experience with this specific type of account lock rather than the standard account recovery process. I hope the way I presented this question is clearer than my other previous ones.

Thank you.