For Windows 11 home PC support, live chat with a Microsoft agent is available through either the Get Help app or the Microsoft Support website.
- Open Start, search for Get Help, and open the app.
- Describe the issue, for example: Windows 11 class not registered.
- Continue through the guided steps.
- If available for the case, choose Chat with a support representative or Request a callback.
Alternative path:
- Go to the Microsoft Support contact page.
- Type Contact in the search box.
- Select Get help, then Contact Support or sign in to contact support.
- Choose the product and issue category.
- Select Chat with a support representative or Request a callback.
If the issue is related to Windows Update on Windows 11, these Microsoft support paths are also available:
- Use the Get Help app in Windows.
- Use the Feedback Hub app to report the problem.
- Use Microsoft Support for direct help with a home PC.
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