Checking on the status of Azure DataBox Job

Question

It has been many days since MS received the hard disk for the Azure Databox Job. The status shows that the copy process hasn't started yet and it's been more than a week. How can I find out what is the status of the job?

Answer 1

Hi,

If Microsoft has already received the Data Box/Disk and the order is still not moving to Data copy after more than a week, I would open a support request from the Data Box order itself.

Please check the status here first:

1. Azure portal > search Data Box

Open your Data Box job/order

Go to Overview and check the current order status

Also check whether there are any notifications, copy errors, or pending actions on the order page

You can also check the job from Azure CLI:

az databox job show \
  --resource-group <resource-group-name> \
  --name <databox-job-name>

If the status is still Received and data copy has not started, create a support request:

Open the Data Box order in Azure portal

Go to Support + troubleshooting

Select New support request

Choose service Data Box

Include the job name, region, tracking number, delivery confirmation date, and current portal status

Docs:

Track/manage Data Box order: https://learn.microsoft.com/en-us/azure/databox/data-box-portal-admin

Open a support ticket for Data Box: https://learn.microsoft.com/en-us/azure/databox/data-box-disk-contact-microsoft-support

In short, the portal is the right place to track the job, but if Microsoft received the device more than a week ago and copy has not started, Data Box support should check the backend status.