my account was hacked and they changed the email

Question

Bro I have been trying to get Microsoft to help me, but their phone number ai helper bullshit keeps fucking me and not helping me in the slightest. Then i go to the website the ai was telling me to go to and it doesn't do anything but show me a whole lot of shit that doesn't even relate to my problem. I then try searching for Microsoft support email and it sends me to a page where it doesn't even tell me the email. Microsoft is such a huge corporation that doesn't do jack shit when people need help. How do I recover my Microsoft account if they have changed the email and phone number. i can prove that i am the owner of the account.

Answer 1

Hey there. Nice to meet you.

I'm sorry you are experiencing this.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl