How can I change my security options when I am the account administrator?

Question

I am having problems logging into my microsoft 365 account because I am required to have a code from my authenticator app but it wont produce one with out getting another code from the authenticator app which again asks for a code. I have researched that I need to use https://account.microsoft.com/security but I cannot make changes.

Answer 1

Hello Jen Anning ,

Greetings! Thanks for raising this question in Q&A forum.

From your description, it sounds like your account is stuck in a multi-factor authentication (MFA) loop because the Microsoft Authenticator app is no longer providing valid verification codes. If this is a Microsoft 365 work or school account and you cannot complete MFA, you will not be able to update your security settings yourself, even if you are the administrator.

1. Try signing in from a browser and select Sign-in options to see whether another verification method (phone, email, security key, or backup method) is available.
2. If no alternative method is available, sign in to the Microsoft Entra Admin Center using another Global Administrator account, if your organization has one.
3. If you are the only Global Administrator and cannot complete MFA, you will need to contact Microsoft Support so they can validate ownership of the tenant and advise on account recovery.
4. Do not remove and recreate the account until recovery options have been reviewed, as this can make access recovery more difficult.

At this point, the next action is typically with the tenant administrator (if another admin exists) or Microsoft Support. They can review the authentication configuration and help restore access to the account.

If this answer helps you kindly accept the answer which will help others who have similar questions

Best Regards,

Jerald Felix.