help me get my microsoft account back please

Question

i accidentaly downloaded something then bunch of cmds started to showing on my pc screen then i got notification from microsoft that my phone number was deleted from my account then i was trying to contact support like now but i needed to log ini tried but under my email address been text that was saying there is not account with that email then i seen the email under button send me verification request or password or something like that to gmail with first letter h and i changed my password on my email back and i logout every device that was on my account and it saying under one pc that was from mahlib myhlib or something like that i dont remember it correcrtly and then in my game on microsoft my skin changed i got robbed from my stuff there but i dont have access to my account now there was not any scammer center or something like that i just couldnt see option for thqat my account got just stollen i hope you help me and have a great day
and also my account email was called : PII ******@gmail.com

Answer 1

Hey there. Nice to meet you.

I'm sorry you are experiencing this.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received the error your account is not recognized when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

1. On the affected PC, run a full antivirus or malware scan before changing anything else. Microsoft recommends a full scan before changing the password on a compromised account. On Windows 10/11, Windows Defender is already available from Start and searching for Windows Defender.
2. Try the Microsoft Sign-in Helper first. This is the recommended first step for sign-in and recovery problems, especially if the account is no longer recognized or the recovery options were changed.
3. If the sign-in page says “We couldn't find an account with that username” or the account does not exist, use the Sign-in Helper tool. If the email spelling is correct, also check whether the account had another alias or phone number and try that instead.
4. If sign-in still fails, complete the Account recovery form. To improve the chance of success:
   • Fill it out on a device previously used to sign in to the account.
   • Do it from a familiar location such as home.
   • Use a working email address that can receive Microsoft’s reply.
   • Microsoft states it reviews the answers and responds within 24 hours.
5. If unusual sign-in alerts were received and access is regained, go to Security basics and review recent activity. For any activity that was not authorized, select This wasn't me or Secure your account, then change the password.
6. After access is restored, check account settings that are commonly changed after compromise, including connected accounts, forwarding, and automatic replies.
7. If the account has been locked and the sign-in flow does not show Next, use the aka.ms/ link shown in that window and submit the reinstatement form. Microsoft says not to submit multiple requests because that can slow the response.
8. If the account had two-step verification enabled and none of the alternate verification methods are accessible, Microsoft states support agents cannot send password reset links or change account details.
9. If the account has not been signed in to for more than two years, Microsoft says it may have been deleted and cannot be reopened.

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