Unable to correct my date of birth because my Microsoft account is managed by a Family Organizer

Question

Hello,

Yesterday, I contacted Microsoft Support because the date of birth on my Microsoft account is incorrect.

I discovered this problem when I tried to purchase additional Microsoft storage. Microsoft showed that my age did not meet the requirement, and I then realised that my account is being treated as if I am 14 years old.

My former husband previously created a Microsoft Family group to manage our son’s Xbox. When he set it up, he used my email address and entered my age incorrectly as 14. He is the Family Organizer, and I was told yesterday that only the organizer can help change the family settings or give permission for my date of birth to be corrected.

Yesterday, I did not have access to the Family Organizer. Today, I am in contact with him, and he is available to verify his identity and complete the process with me. We also have access to his email and can receive verification codes.

Could you please guide us through changing my correct date of birth and then removing or deleting the Microsoft Family group?

I am an adult and I can provide identification if required.

Thank you

Answer 1

Hi, Razieh Nahi

Since the account is currently classified as a child account, the birth date cannot be changed from your own profile. The adult account that originally provided consent must correct it first.

Here are some suggestions you can try:

Ask your former husband to sign in to Manage child accounts using his adult Microsoft account.

Select your account, then choose Edit this child’s personal info and enter the correct date of birth. If your account is not listed, another adult account may have originally provided consent and that account must be used instead.

After saving the correction, sign out and back in, then check your information on the Microsoft account profile page.

Your former husband should then open Microsoft Family, select the three dots beside your name, and choose Remove from family group. If that option is unavailable, he must select Remove consent first.

To delete the entire family group, he must remove every other member and organizer, then choose Leave family group beside his own name.

Be aware that removed members may lose access to subscriptions or purchases shared through the family group.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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