we are sorry but excel has run into error that is preventing it from working correctly excel will need to be closed as a result

Question

we are sorry but excel has run into error that is preventing it from working correctly excel will need to be closed as a result

would you like to repair up

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

What AI suggested here is correct.

You can try running the Office online repair first by going to Start > Settings > Apps > Installed Apps.

Locate Microsoft Office in the list, click the three dots next to it, and select 'Modify'.

Select 'Online Repair' and then click Repair.

For reference, see :

Repair an Office application

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• In addition to AI suggestions, if you are still having issues,

Uninstall and reinstall Office applications on your device.

To uninstall, you can use the Office Uninstall troubleshooter here- https://aka.ms/SaRA-officeUninstallFromPC

To reinstall Office,

you can download the Office setup files from your Microsoft account here -

https://account.microsoft.com/services

Let me know if you still need more help.

Answer 2

Try these steps in order on Windows:

1. Update Office
   • Open an Office app.
   • Go to File > Account > Update Options > Update Now.
   • If Update Now is not shown, select Enable Updates first.
2. Start Excel in Safe Mode
   • Press Windows + R.
   • Type excel /safe and press Enter.
   • If Excel opens in Safe Mode, the issue is likely caused by an add-in.
3. Disable add-ins
   • In Excel, go to File > Options > Add-Ins.
   • In the Manage list, select Excel Add-ins or COM Add-ins, then select Go.
   • Clear one add-in at a time and select OK.
   • Test Excel after each change.
   • Older add-ins called out as problematic include Abbyy FineReader, PowerWord, and Dragon Naturally Speaking.
4. Run Office repair
   • Close all Office apps.
   • Open Settings > Apps > Installed apps.
   • Find Microsoft 365 or Office.
   • Select the three dots > Modify.
   • Run Online Repair.
   • This can take 15–30 minutes. Do not cancel it.
   • Restart the PC after it finishes.
5. If Excel still opens to a blank screen
   • Perform an Online Repair of Office.

If Excel does not start even in Safe Mode, the documented next step is to repair Office. If repair does not fix it, reinstalling Office is also listed as a next option in the support guidance.

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