New HP laptop experiencing HYPERVISOR_ERROR (0x20001)

Question

Hello, I am currently having consistent problems with a crashing laptop. The laptop is still under warranty, however I would like to know if it is a windows or software issue or a potential hardware defect that should be handled by HP warranty.

I first got this laptop on July 25th 2026 (or about 12 days ago)

It is an HP OmniBook 3 NGAI 14-hz0088dx

Snapdragon® X X1-26-100 (up to 2.97 GHz, 8 cores)

8 GB LPDDR5x-8448 MT/s (onboard) Transfer rates up to 8448 MT/s. onboard

256 GB PCIe® NVMe™ M.2 SSD

I am using windows 11 and am not in the insider program. It is version 25H2 (OS Build 26200.8972) This is also ARM64 based.

All windows updates have been installed, Firmware has been double checked in HP Support Agent, Drivers were downloaded directly from HP website for the laptop and came back as fully up to date, Bios is Insyde F.04 6/22/2026, SMBIOS version 3.6

From out of the box it has experienced this issue. The laptop has crashed 4 times since the reinstall, and many additional times before it. The crashes were usually triggered by launching applications such as Google Chrome or Steam. Updates were my first idea into how to fix this, however even after full updates the problem persisted. I then attempted a windows reinstall, however it should be noted that I could only do a local reinstall as cloud was not an option. The crashing did not stop. Then I attempted to use HP's built in hardware scanners. Extensive tests for Memory, Symptom[BS] (crashing), and System all passed as fine. And crashing has still continued. Since that windows reinstall on the 27th I have still continued to have this issue.

Tracking crashes from after the windows reinstall (what caused each of the minidumps), they were caused by the following:

1. ChromeSetup.exe -> HYPERVISOR_ERROR (0x20001) (the installer never opened)
2. Alt-Tab from steam to chrome -> Screen froze on Steam -> HYPERVISOR_ERROR (0x20001)
3. The Binding of Isaac Rebirth -> Clicked 'learn more' on a windows notification -> HYPERVISOR_ERROR (0x20001) (The learn more page never opened, it crashed with my screen on the game)
4. Launched Bloons TD6 -> HYPERVISOR_ERROR (0x20001) (The game never opened)

Every crash, including those before the reinstall have all used the same stop code HYPERVISOR_ERROR (0x20001). And though it looks like it from the list, the issue was not exclusive to Steam (crashes that had happened prior to reinstallation, were mostly related to attempting to run Chrome)

Between the 3rd and 4th crashes in the list, I had disabled Hyper-V and disabled Core isolation. sfc /scannow returned 'Windows Resource Protection did not find any integrity violations.'

A couple other potentially useful notes: The laptop uses Windows Defender exclusively (I uninstalled McAfee), almost all of these crashes occurred on battery (though once before reinstallation it did occur while plugged in), the BIOS is currently at its factory defaults.

Based on the information provided, do you think it is a windows/software problem, a firmware problem, or a problem that should be addressed through HP warranty service? And please ask any questions if additional information or trouble shooting steps are needed. Thank you.

Minidump is here: https://1drv.ms/u/c/6cb3f358093b757a/IQA4eoll8aNqQLNikdmjzM89Aaf1rzoxWkSQR-m454YaXHU?e=4jfBR1

Answer 1

Your minidump files just indicate generic errors, there is no specific cause of the crashes listed, if you have reinstalled Windows and all drivers, and the system crashes survived that, then that usually indicates an underlying hardware fault.

Please check to see if your PC is producing any small Watchdog dump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\LiveKernelReports

If there are any small Watchdog dump files in the sub-folders of that folder, copy the files onto your Desktop, then zip those up.

Upload the zip file and I will analyze that data for you.