No Credits put into my account

Question

I redeemed a 1.25 dollar giftcard with Microsoft rewards and I never got the point put into my account. ALL of my points were spent but they never made it into the order history.

Answer 1

Hi Random,

If your Microsoft Rewards points were deducted but the $1.25 gift card does not appear in your Order History, it may be worth checking whether the reward was applied directly to your Microsoft account balance instead of being issued as a separate code. Microsoft gift card rewards can sometimes be deposited automatically after redemption.

Please follow the quick checking steps from AI answer. If the reward is not shown in Order History and no balance was added, I recommend contacting Microsoft Rewards Support for an account-specific review. When reaching out, include the redemption date, reward details, and any screenshots showing that the points were deducted.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

I understand this can be frustrating, especially when the points have already been used. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

If the points were deducted but the reward does not appear in Redeem > Order history, first verify that the redemption was done while:

1. Signed in to the correct Microsoft account.
2. Not using a VPN.
3. Using the same region where the Rewards account was registered.
4. Using a mobile or landline number, not a VoIP number, if phone verification was required.

Then check these places:

1. Open the Rewards dashboard and go to Redeem > Order history.
2. Look for the order status under Status.
3. If the order appears, use Order Details to get the redemption code or link.
4. If available, select Resend to send the confirmation email again to the primary email address on the Microsoft account.
5. Check whether the gift card value was directly deposited into the Microsoft account balance, because Microsoft and Xbox gift cards redeemed with Rewards points are added to the Microsoft account balance as promotional balance.

If the reward is missing from Order history and no balance was added, the supported next step is to contact Microsoft Rewards Support for account-specific review.

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References:

• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• How to redeem Microsoft Rewards points
• Microsoft Rewards redemption has been processing for more than 24 hours - Microsoft Q&A