Unable to create a support ticket in Partner Center during Employment Verification

Question

Hello,

I am currently registering for Microsoft Partner Center.

My Identity Verification has already been completed successfully.

During the Employment Verification step, I accidentally uploaded my Business Registration Certificate instead of the required Domain Proof document on my first attempt.

When I tried to upload the correct Domain Proof document, the system repeatedly submitted the previously uploaded Business Registration Certificate instead of the file I selected. Because of this apparent system issue, all three upload attempts were consumed.

Now I need to contact Microsoft Support, but I have another problem.

Whenever I try to create a support ticket in Partner Center, I receive an error and the support request cannot be created.

I have already tried:

• Different web browsers (Chrome, Edge, etc.)
• Mobile browser
• Different devices
• Clearing cache and cookies

The same error occurs every time.

As a result, I am completely blocked:

• I cannot complete Employment Verification.
• I cannot upload the correct Domain Proof document.
• I cannot create a support ticket to ask for assistance.

Could someone please help me or escalate this issue to the Partner Center support team?

Could my upload attempts be reset, or could my Employment Verification be reviewed manually?

Thank you.Hello,

I am currently registering for Microsoft Partner Center.

My Identity Verification has already been completed successfully.

During the Employment Verification step, I accidentally uploaded my Business Registration Certificate instead of the required Domain Proof document on my first attempt.

When I tried to upload the correct Domain Proof document, the system repeatedly submitted the previously uploaded Business Registration Certificate instead of the file I selected. Because of this apparent system issue, all three upload attempts were consumed.

Now I need to contact Microsoft Support, but I have another problem.

Whenever I try to create a support ticket in Partner Center, I receive an error and the support request cannot be created.

I have already tried:

• Different web browsers (Chrome, Edge, etc.)
• Mobile browser
• Different devices
• Clearing cache and cookies

The same error occurs every time.

As a result, I am completely blocked:

• I cannot complete Employment Verification.
• I cannot upload the correct Domain Proof document.
• I cannot create a support ticket to ask for assistance.

Could someone please help me or escalate this issue to the Partner Center support team?

Could my upload attempts be reset, or could my Employment Verification be reviewed manually?

Thank you.