Hardware Lab Kit For Windows 10

Question

Hi Team,

Any one can please let us know, from where to raise a support ticket for Microsoft for Hardware Lab kit for windows 10 Test failure,

Answer 1

We have tried these things and but didn't get success, also tried raising ticket through HLK support: but it shows that You don't have any available Support Entitlements, when we go to purchase, nothing happens.

• https://support.microsoft.com/oas/default.aspx?&prid=15192

Answer 2

For a Windows 10 HLK test failure, first follow the prescribed troubleshooting flow, then contact Windows HLK Support if the failure cannot be resolved.

1. Start with Troubleshooting Windows HLK Test Failures and perform the steps in order:
   • Install latest updates and filters
   • Review the status icons
   • Make sure the test was run correctly
   • Check for configuration changes
   • Identify the failure category
   • Contact Windows HLK Support
2. If support is needed, open a separate support issue for each test failure.
3. Prepare the required information before raising the ticket:
   • Full and exact test name as shown in Windows HLK Studio
   • Windows HLK package file
   • Kernel dump for System crashed failures
   • User-mode dump files for Test crashed failures
   • System event logs and any other crash dump files created during the failed test
   • Any additional debugging data collected
4. Raise the support request through HLK support:
   • https://support.microsoft.com/oas/default.aspx?&prid=15192

If the exact test name is needed, in Windows HLK Studio go to Results, right-click the test, press Ctrl+C, and paste the copied data into Notepad to capture the full test name.

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• Troubleshooting Windows HLK Test Failures
• Windows HLK Support
• Troubleshooting Windows HLK Test Failures