All my personal settings are reset to default every single time i log on to Teams

Question

All my personal settings are reset to default every single time i log on to Teams

Haakon-9994 0

Every time i log on to Teams (using Teams in a browser, and using Chrome) i lose all my personal preferences in my settings, and have to create them again each time.

Does anyone know why this keeps happening?

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Answer 1

Demi Nguyen 85 Independent Advisor

Hello @Haakon,

Thank you for providing the screenshot. I understand how inconvenient it is to configure your personal Teams preferences again every time you sign in.

Because this behavior occurs while using Teams in Google Chrome, I recommend checking whether Chrome is preventing Teams from retaining the necessary browser data.

Please go to Chrome Settings > Privacy and security > Site settings > Third-party cookies. If "Block third-party cookies" is currently selected, temporarily choose "Allow third-party cookies", close and reopen Chrome, and then configure your Teams preferences again to see whether they are retained.

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Next, clear the Chrome browser cache:

Open Chrome Settings > Privacy and security > Delete browsing data.
Select Cached images and files. You may also select Cookies and other site data, but please note that this will sign you out of websites currently open in Chrome.
Choose "All time" as the time range, and then select Delete data.

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Close Chrome completely, reopen it, and sign in to Teams again.
Configure your Teams preferences and check whether they remain after signing out and signing back in.

It would also be helpful to temporarily disable any Chrome extensions that manage cookies, block advertisements, or provide privacy protection. These extensions can sometimes remove or block the site data that web applications use to remember user preferences.

If the settings still return to their defaults, please test Teams in "Microsoft Edge" or "Mozilla Firefox". Configure the same preferences, sign out, and then sign back in.

If Edge or Firefox retains the settings correctly, while Chrome continues to reset them, this would indicate that the issue is most likely related to the Chrome configuration, browser profile, or installed extensions.

Please share the results when convenient so the behavior can be narrowed down further.

Kind regards,

Haakon-9994 0 Reputation points

2026-08-06T11:06:07.46+00:00

Thx for trying to help @Demi Nguyen

I've tried to allow third-party cookies and to clear the browsers cache, as suggested, but I'm still getting the problem.
I'm not using any extensions in Chrome that manage cookies og block advertisements. The only extension I'm using is "Google Docs Offline":

I tested in Microsoft edge, and it saved my preferences just fine. The problem only occurs in Chrome.
Demi Nguyen 85 Reputation points Independent Advisor

2026-08-06T11:40:37.51+00:00

Hi @Haakon,

Thank you for the update and for completing the suggested tests. Since Microsoft Edge saves your Teams preferences correctly and the issue occurs only in Google Chrome, the behavior appears to be related to Chrome’s site-data settings rather than your Teams account.

As one final check, please open: Chrome Settings > Privacy and security > Site settings > Additional content settings > On-device site data

Under Default behavior, make sure Allow sites to save data on your device is selected. If another option is selected, change it, completely close Chrome, reopen the browser, and test Teams again.

If the issue continues even with this setting enabled, I recommend contacting the Google Chrome Community or Chrome Support, as they are better positioned to investigate Chrome-specific settings and profile behavior: Google Chrome Help

*This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.

Since Teams works correctly in Microsoft Edge, you may also use Edge or another supported browser temporarily if convenient. I understand that changing browsers may not be your preferred solution, but it should allow Teams to retain your settings while the Chrome-specific behavior is investigated.

Kind regards,
Haakon-9994 0 Reputation points

2026-08-06T11:46:34.5033333+00:00

On-device site data was already selected, so I'll try the google Chrome Help then. Thx so far.
Demi Nguyen 85 Reputation points Independent Advisor

2026-08-06T11:50:14.67+00:00

You’re welcome, and thank you for the update. I hope the issue can be identified and resolved soon.