Create a second Outlook email account

Question

I am trying to create a second Outlook email account (receiving unwanted emails on current account), and each attempt says I need parental permission. I am not a parent but Microsoft shows a family tab with no one in it but me...there is no ellipsis to click on to remove anyone else. Please advise how I should proceed.

Answer 1

Hi there!

With regards to the message asking for parental permission, this usually appears when your Microsoft account is being treated as a child account under Microsoft Family Safety, even if you don't recall setting it up. Possibly due to a wrong date of birth previously set, a previous Microsoft family setup you have, etc.

Since you mentioned that the Family page only shows your account and you don't have the option to manage or remove the family, one thing I can suggest based on my experience is to try adding another Microsoft account as the family organizer/adult. You can do so following:

1. Create a new Microsoft account that will act as the family organizer. If you don't have other accounts you can create one at https://signup.live.com/
2. Using that new account, create a Microsoft family group and invite your current Microsoft account to join as a family member.
3. After your current account joins, sign in with the organizer account and check if you can remove any age restrictions or change your current account's role.
4. Once the restrictions have been removed, leave or delete the family group if you no longer need it, then try creating your new Outlook.com email address again.

Note that I am also just a fellow member of the Microsoft Community, I don't have access to Microsoft accounts or Family Safety settings and just here to share knowledge to help.

I hope the above helps!