Outcomes that are irrelevant or not aligned with the user's query, often requiring refinement of search terms.
Sorry to hear you're having trouble.
However, as this is an open forum I'm afraid that the ability to help in this situation would be limited. What I can suggest however is to check the reply from John Jefferson Doyon at this link https://learn.microsoft.com/en-us/answers/questions/2342034/business-incorrectly-marked-as-permanently-closed to see if they steps he used may help you out as well.