AZ-104 Exam Unable to Proceed Due to Name Mismatch Between Government ID and Certification Profile

ShivaniShivani-0489 20 Reputation points
2026-08-06T11:46:40.5166667+00:00

Hi Team,

I was scheduled to take the AZ-104 Microsoft Azure Administrator exam through Pearson VUE OnVUE.

During the identity verification process, I was informed that there is a mismatch between my legal name on my government ID and the name configured in my Microsoft certification profile.

My government ID (Aadhaar/Passport) contains only one name: Shivani.

However, my Microsoft certification profile is configured as:

First Name: Shivani Last Name: Shivani

The proctor informed me that due to this mismatch, I could not proceed with the exam.

Exam Details:

  • Exam: AZ-104 Microsoft Azure Administrator
  • Candidate ID: <mod: PII removed>
  • Registration ID: <mod: PII removed>
  • Order Number: <mod: PII removed>

Thank you for your assistance.

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Answer accepted by question author

Gérard Oomens 129.2K Reputation points Volunteer Moderator
2026-08-06T12:07:16.8733333+00:00

Have a look at:

https://learn.microsoft.com/en-us/users/me/settings

Enter your legal name EXACTLY as it appears on your Government Issued ID. You must take this ID to the certification exam and the proctor will check that they match***. If you don't have a legal last name, please enter _ in the last name field.***

Support:

https://learn.microsoft.com/en-us/credentials/support/help

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  1. Julian Sharp 38,661 Reputation points
    2026-08-06T12:04:55.78+00:00

    Update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

    If you have an exam booked, you will be shown a message and link to contact Credentials support https://aka.ms/credentials-support

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  2. Julian Sharp 38,661 Reputation points
    2026-08-06T12:04:36.34+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when taking an exam

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