my other email has been hacked which is [Moderator Note: Personal Info Removed]@hotmail.com. what should i do now?

Question

my other email has been hacked which is [Moderator Note: Personal Info Removed]@hotmail.com. what should i do now?

shruti 0

my other email id which is [Moderator Note: Personal Info Removed]@hotmail.com, has been hacked. please help. what should i do?

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shruti 0 Reputation points

2026-08-13T06:48:15.79+00:00

I have already followed these steps. the sign in activity shows my account has been accessed from different locations of the world.

Please help.

Thank You

3 answers

Your answer

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shruti 0 Reputation points

2026-08-13T06:48:15.79+00:00

I have already followed these steps. the sign in activity shows my account has been accessed from different locations of the world.

Please help.

Thank You

Answer 1

shruti 0

I am still not being able to use my email which was hacked. i have to set a new password every time I log in. the mails which i receive all seems to be suspicious and unable to send any mail from there.

Please help as to how to get my account back.

Xavier-D 13,890 Reputation points Microsoft External Staff Moderator

2026-08-14T00:53:14.39+00:00
Hello,

Thank you for the update. Since you must reset the password each time and still cannot send email, the account may be restricted because of the suspicious activity.

I suggest contact Support for further assistance on this issue:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

When contacting Support, explain that:

You can sign in only after resetting the password.

You cannot send email.

Your inbox contains suspicious messages.

The problem began after the suspected account compromise.

I hope Support can help you regain stable access to the account email.

Have a nice day.

Answer 2

Xavier-D 13,890 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello shruti

I'm sorry to hear that your other email has been hacked

To help determine the best next step, could you clarify what you mean by "hacked"?

Can you still sign in to other email?
Has the password, recovery email address, or phone number been changed?
Are you seeing suspicious emails being sent from the account?
Are you receiving any specific error messages when you try to sign in?

The answers will help identify whether this is an account recovery issue, a sign-in problem, or unauthorized access to an account that you can still access.

In the meantime, refer to this site for how to recover hacked account:

https://support.microsoft.com/en-us/accounts-billing/manage/how-to-recover-a-hacked-or-compromised-microsoft-account

Feel free reply back to this post and update me on this issue, I'll be happy to help.

shruti 0 Reputation points

2026-08-07T10:51:43.1933333+00:00
Can you still sign in to other email? YES

Has the password, recovery email address, or phone number been changed? NO

Are you seeing suspicious emails being sent from the account? NO

Are you receiving any specific error messages when you try to sign in? NO

I HAVE SCREENSHOTS OF THE FRAUD MAILS RECEIVED IN MY ACCOUNT WHERE I HAVE BEEN ASKED TO PAY 500USD BITCOINS. MY OLD PASSWORD IS ALSO DISPLAYED
Xavier-D 13,890 Reputation points Microsoft External Staff Moderator

2026-08-08T01:32:46.3466667+00:00
Hi shruti

Since you can still sign in and your security details have not changed, this appears to be a Bitcoin extortion/phishing email rather than a confirmed account takeover.

Do not reply, pay the $500, open attachments, or select any links.

In Outlook.com, select the message, then choose Report > Report phishing.

If the displayed password is still used on this or any other account, change it immediately to a different, unique password.

Keep two-step verification enabled and review your account’s Recent activity for any sign-ins you do not recognize.

Keep the screenshots as evidence, but hide your email address, password, Bitcoin address, and other personal information before posting them publicly.

Receiving this message alone does not confirm that the sender currently has access to your account. Continue monitoring the account and report any unfamiliar sign-in activity immediately.

Answer 3

If the Hotmail/Outlook.com account has been hacked, take these steps in order:

Use the Microsoft sign-in helper immediately to start account recovery and get the right self-help steps or agent path: Start.
Scan the PC for malware before changing the password. Run a full antivirus scan first. On Windows 8.1 or Windows 10/11, Windows Defender is available from Start and can be used to run the scan.
Change the password after the malware scan completes. If sign-in no longer works, use the password reset option.
Check account activity on the recent activity page to review when and where the account was accessed: https://account.live.com/activity.
Review account settings that attackers commonly change:
- connected accounts
- forwarding
- automatic replies If mail is being redirected, remove any forwarding or unexpected settings.
Add or update security info so recovery is easier going forward. Add another email address or phone number on the account’s advanced security options.
Turn on multi-factor authentication and make sure every account using that email address has a strong, unique password.
Report spam or phishing messages that arrive in the inbox, and be extra cautious with messages asking to click links, open attachments, or call a number.

If the account is blocked because of unusual sign-in activity, use the Sign-in Helper to unblock it. If unblocking by security code or password change does not work, use the Microsoft account sign-in recovery path from that page.