I just took a reservation is wrong CSP, how can i cancel it

Question

I just took a reservation is wrong CSP, how can i cancel it

Clavel, Christiane (MTL) 5

Its a PAYG subscription

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Answer 1

Jade Ng 15,945 Microsoft External Staff Moderator

Dear Clavel, Christiane (MTL),

If the reservation was purchased under Pay-As-You-Go (PAYG), the reservation owner can typically cancel the reservation and receive a prorated refund. You can review the guidance in How to exchange or refund an existing reservation and follow the steps to exchange or request a refund for the reservation, if eligible.

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But if a reservation was purchased under the wrong CSP, a CSP customer cannot directly exchange, cancel, renew, or refund the reservation themselves. Instead, these actions must be performed by the CSP partner on the customer's behalf.

I hope this helps. Welcome to share any updates when you have time if you need further help on this issue.

Thank you very much for your valuable time and your cooperation.

Clavel, Christiane (MTL) 5 Reputation points

2026-08-07T10:53:11.87+00:00

Thank you for your answer Jade.

It is a CSP Pay as you go.

Also we already bought the reservation under the correct subscription so we cant exchange.

What is the best way to cancel?
Jade Ng 15,945 Reputation points Microsoft External Staff Moderator

2026-08-10T01:21:12.7366667+00:00

Hello,

Thank you for your response.

Next, please contact Azure Support through Help + Support - Microsoft Azure and provide the reservation details, including the Reservation ID and explain that the reservation was purchased under the wrong CSP subscription and that a replacement reservation has already been purchased under the correct subscription.

The support team can review the reservation and advise on the available refund options based on the reservation's eligibility and Microsoft's refund policies.

Please let me know if you need any further assistance. Thank you for your patience and understanding.