get all documents on new Mac

Sarah Justus 0 Reputation points
2026-08-07T09:00:34.7333333+00:00

I have installed Microsoft 365 onto my new Mac. My old emails are not loading

Microsoft 365 and Office | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. SD - IA 181.4K Reputation points Independent Advisor
    2026-08-07T09:37:03.96+00:00

    Hi,

    We need more details to understand the question.

    I see that the Emails aren't downloading to your device. May I know if you have configured an IMAP or a POP account?

    • Open Outlook, then click Outlook on the menu bar and select Preferences.
    • Under Personal Settings, click Accounts.
    • Select the email account from the left pane.
    • Under Download Preferences, open the drop-down menu and choose how long you want email messages to remain available for offline access.

    I look forward to hearing from you to get the results of the troubleshooting.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-08-07T09:00:55.98+00:00

    If old email is not loading in Outlook for Mac, use this check sequence:

    1. In Outlook, open the Outlook menu and make sure Work Offline is not checked.
    2. On the Tools ribbon, select Accounts and check the Exchange account status in the left pane. If the indicator is orange, Outlook is not connected to the Exchange server.
    3. If the account worked before, try signing in through Outlook on the web to confirm the mailbox is available.
    4. If mail still does not sync, empty the Outlook cache for the affected Exchange folder.
      • Right-click the Exchange folder.
      • Select Properties.
      • On the General tab, choose Empty Cache.
      • Outlook will download the latest items from the Exchange server again.

    Caution: Emptying the cache deletes any information that is not synchronized with the Exchange server, including contacts' mail certificates. Back up Outlook data first if needed.

    If the missing mail is expected to be in an Online Archive, check whether the Online Archive folder appears in the Outlook folder pane. In Outlook for Mac, only archived mail items are supported there. Calendar, contacts, tasks, and notes stored in the archive are not viewable in Outlook for Mac.

    If the Online Archive is missing in new Outlook for Mac, install the latest Office for Mac updates. A known issue preventing access to Online Archive was fixed in Office for Mac version 16.57.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.