I am being charged annually for an account in someone else's email

Randy Fougere 0 Reputation points
2026-08-07T12:36:42.8833333+00:00

I have no clue who it is or what the account is. The email is [Moderator Note: Personal Info Removed]@outlook.com
I've put a stop payment at my bank but it may have gone through already.

Please help me sort this out.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Xavier-D 13,745 Reputation points Microsoft External Staff Moderator
    2026-08-08T03:48:19.9433333+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hello Randy Fougere

    I’m sorry you’re dealing with this issue.

    Since the subscription is associated with an email address you do not recognize, please use Microsoft’s Investigate a billing charge process. On the Manage your payments page, select Investigate for the unknown charge.

    If the charge cannot be identified or cancelled there, here is how to contact Microsoft Support for further assistance:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    You did the right thing by contacting your bank. If you believe your payment information was used without authorization, I recommend asking the bank to secure or replace the payment method, since disputing one payment alone may not prevent further attempted charges.

    I hope you can get the support you need

    Have a nice day.

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