EMAILS FROM LAST WEEKEND HAVE DISAPPEARED

Question

Emails in my sent box from last weekend have disappeared

Are there any issues

Answer 1

Hi @carolyn, 

Thank you for reaching out. To better understand the issue, could you please provide a few additional details? 

• Are you using Outlook desktop, Outlook on the web, or a mobile device? 
• Were the missing emails definitely sent successfully and visible in the Sent Items folder previously? 
• Did all emails from last weekend disappear, or only some of them? 
• Do you have any mailbox rules, retention policies, or archiving settings configured? 

In the meantime, here are a few things you can check: 

1. Search for the emails 

• Use Outlook's search function and search for the recipient's email address or subject line. 
• Check whether the emails appear in another folder. 

1. Check Deleted Items and Archive folders 

• The messages may have been moved accidentally or by a rule. 
• If you use Outlook on the web, also check the Archive folder. 

1. Review mailbox rules 
   • Verify whether any rules are automatically moving messages from Sent Items to another folder. 
2. Check Outlook on the web 
   • Sign in to Outlook on the web and compare the Sent Items folder there. This can help determine whether the issue is related to the Outlook client or the mailbox itself. 
3. Sort and filter settings 
   • Ensure that no filters have been applied to the Sent Items folder that could hide certain messages. 

With a bit more information about your Outlook version and account type, the community may be able to provide more targeted suggestions.

Thank you again for your time and understanding.  I really appreciate your patience, and I’m here to help. Looking forward to your response. 

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