How to chat with someone a person to help

Question

I canceled my subscription to solitare a year ago and you went ahead and renewed my subscription and charged me for it. then when I tried to cancel your subscription renewal it says it can't because it has been paid for. I did not renew it you did against my wishes. I demand a refund and a final cancelation notice. Someone, a real person needs to contact me. [Removed PII]@Comcast.net or [Removed PII]. If not legal actions may follow

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Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

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Hi Eugene DeChenne

I’m sorry you’ve had to deal with an unexpected renewal charge.

First, please sign in to Services & subscriptions, locate the Solitaire subscription, and select Manage to cancel it. Microsoft will display any available refund option during the cancellation process. Refund eligibility is determined automatically, and not every cancellation qualifies.

You can also check this article on how to get a refund: https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

Please note that forum moderators cannot access your account, cancel the subscription, or issue a refund. To speak with a support agent, please visit Contact Microsoft Support, enter “unexpected Solitaire renewal charge,” select Get Help, and then choose Contact Support when that option appears.

Thank you for your understanding and I hope you have a great day.

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