activation 365

Question

I cannot activate my Microsoft 365 subscription.

Paid in May, now requires activation to use Word.

Please call me on [pii]

Answer 1

Hi,

Open Word, then go to File > Account.

Scroll down and click Sign out. Restart your computer, then sign back in using the correct Microsoft account. Check if your subscription is now correctly recognized.

If the issue persists, go to: https://account.microsoft.com/services

Can you confirm if your license or subscription appears there and is listed as active?

Answer 2

Open any Microsoft 365 app. Let's say, Word.

Go to File > Account

Look for User Information in the top left corner.

Sign in with the username and the password of the Microsoft account that you used to pay for your subscription.

Please note: Microsoft does not offer a call back service.